FAQ
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Frequently Asked Questions
Frequently asked questions are answered here by rlparty rental services professionals, about reservations, policies and more when it comes to the various wedding and party rental services we offer around Seattle.
1. General Questions
What are your business hours?
By appointment only, our Bothell warehouse welcomes visitors Monday through Sunday, from 9am-5pm. Please inquire for availability outside of this window.
What are the delivery/pickup hours?
Deliveries are scheduled between 9am-5pm with additional cost (Per Mile), Monday through Saturday. Should you require a specific delivery or pick-up time, we are pleased to accommodate such requests for a nominal fee. For further information, please contact us directly.
How long is the rental period?
The standard rental period varies from One to Three days.
Is a deposit required?
Yes, a 50% nonrefundable deposit is required to confirm your contract.
2. Policies and Procedures
Reservations
Reservations are strongly recommended to ensure desired rental items and quantities are available. A DocuSign agreement and 50% deposit are required to confirm all orders. Subtractions/cancellations will not be accepted 7 days prior to delivery date and/or customer pick-up date for tent/tent accessories & specialty linens and 7 days prior for all other rental items. Additional items may be added to an order up until the 2-days prior to delivery and/or customer pick-up. A 50% nonrefundable deposit is required to confirm your contract.
Tent Rentals
Tent rentals require a DocuSign agreement and 50% non-refundable deposit at time of reservation.
Delivery Information
Delivery of equipment is available for an additional charge (Per mile). Rates are based on delivery to the door, dock or garage at ground level (Only) during normal business hours. Deliveries are between 8:30am – 5:00pm. If you require delivery and/or pick-up outside of normal hours or at a specific time within those hours, additional charge will be applied. Arrangements for set-up and takedown services are also available for tables and chairs for a fee, but must be made ahead of time. All items are to be returned to their original drop-off location following event.
Rental Shortages
Shortages should be noted at time of delivery and/or customer pick-up. If items are missing and are not reported at this time, they will be considered received and charged according to the original agreement. Charges apply to all items not returned or items returned damaged or dirty. It is the responsibility of the renter to pay for any damages incurred to any items. This includes broken and/or missing items as well as burns, wax or other damage to linens.
Pricing Information
Pricing is based on a one-day rental. All rental charges are for time out, even if the item is not used. If you would like to rent items for an extended period of time, please call our office for special long-term pricing.
Dishware Rentals
Dishware – All items are to be returned clean and packed in the original containers provided. Dishware, glassware and other food or beverage service items must be rinsed free of food. A cleaning charge may apply if returned dirty.
Linen Rentals
Linens – Linens need to be shaken out and dry before they are placed in the bags provided. To prevent mold and mildew, NEVER place linen in bags wet and NEVER place linens in plastic bags. Special cleaning charges WILL APPLY to these items.
Special Notes
All prices and availability of rental items are subject to change without notice.
All balances must be PAID in FULL prior to pickup unless other arrangements have been made.
Note: Delivery crew do not carry cash or change.
